Dr. Francis Munangi Mpindu – Ph.D

Dispute & Conflict Resolution happens everyday in our lives. In homes, workplace, places of worship even schools. Being equipped with the tools to help resolve disputes and conflicts, you become a peace maker.

This program is taught by Dr. Francis Munangi Mpindu is the author of the successful book “Community Policing: the Path to Healthier Relationships… a Police Chaplain’s Perspective” In this book, he invites the COMMUNITY & the POLICE into a journey of discovering one another, and creating a new culture of relating to each other in healthier ways. This faculty is headed by Dr. Francis Munangi Mpindu – PhD.

Dr. Francis (Munangi) Mpindu is a Police & Community Relations Consultant – very passionate about facilitating healthier relationships between the police and the communities they serve. He is in his 19th year as a Chaplain with York Regional Police (YRP).

He was the first Afrikan Canadian to serve as York Regional Police (YRP) Chaplain. His book, “Community Policing: The Path to Healthier Relationships – a Police Chaplain’s Perspective” (2020) is a great resource being used in various contexts including colleges, universities, and police services.

His academic journey included Communication Arts, Multiculturalism, Mental & Emotional Wellness, Grief Edu-Therapy, Narrative Trauma, Systematic Theology, Counselling, Life Coaching, Alternative Dispute & Conflict Resolution, Indigenous Studies, and Decolonization Processes.

He is a graduate of Daystar University (Nairobi), Prairie College (Three Hills), Trinity Western University (Langley), University of Ottawa & St. Paul University (Ottawa), York University (Toronto), and University of Pretoria (South Africa) – where he earned his PhD in Philosophy & Ethics.

Dr. Mpindu is a seasoned speaker, certified life coach, and author drawing from his over 25 years of experience working in senior leadership positions in various organizations, ministries (giving senior pastoral oversight) and institutions including lecturing at Tyndale University, University of Guelph-Humber, and Shiloh College. He has also been a guest lecturer in The Philippines, USA, Jamaica, Uganda, South Africa, and Zimbabwe.

Among his other involvements in the global village, Dr. Mpindu serves on various boards of organizations, participates in community initiatives, and has growing friendships with First Nations communities on Turtle Island (North America), especially with Moose Cree First Nation (Ontario, Canada). He is passionate about, sports, music, and broadcasting. Learning languages and eating different foods are regular expressions of his appreciation for inclusivity and cultural diversity. He believes that “eating is natural, what you eat is cultural.”

This certificate course takes four weeks of intensive study.



Applicants to Alternative Dispute & Conflict Resolution Certification should have a High School Certificate (Diploma) or be in a leadership position, or in any discipline forces or Chaplains, Counselors or Church Ministers.


Apply by downloading the application form below, complete the application form. arrange copies of your certificates and curriculum Vitae (Resume) and submit them to registrar@shilohcollege.com.  


Police Officers (and Police Chaplains) routinely find themselves in environments where effective conflict resolution skills are desperately needed. This Program is about Alternative Dispute and Conflict Resolution, that is, applying or employing alternatives (options) in resolving disputes and conflicts which are different from the usual adversarial approaches.

Therefore, one’s ability to understand and diagnose the root cause of dispute or conflict, identify creative solutions, establish consensus, mediate, negotiate, and help people move forward constructively is a powerful non-negotiable professional skill set in effective community policing. The instructors are uniquely positioned practitioners who creatively intersect the Afrikan values and wisdom with their lived experiences in other parts of the global village.


This program prepares the participant to:

  1. Mediate disputes and/or conflicts in various contexts within established practices and standards of the mediation process.
  2. Establish strong rapport-building skills to earn trust (the privilege to be heard) through active listening, effective questioning, and creating safe environments.
  3. Apply intersectional and trauma-informed lenses to navigate systemic bias, colonial hurdles, power imbalance, and equity disparity to offer access to justice to everyone and equity-deserving persons/groups, faiths, practices, and belief systems.
  4. Demonstrate and maintain neutrality, impartiality, and non-judgment in alternative disputes and conflicts resolution processes.
  5. Mediate challenging disputes using appropriate processes and tools, including shuttle mediation.
  6. Learn from instructors who are national and international transformational leaders in alternative dispute and conflict resolution who bring their vast knowledge and experiences leading successful mediations while being brutally honest about their challenges and failures.
  7. Practice mediation skills through experiential assignments and roleplaying sessions in a safe and supportive environment led by experienced instructors and life coaches.
  8. Experience a modernized Program of study that incorporates the most recent trends in Alternative Dispute and Conflict Resolution in the light of our inter-continental Afrikan context.
  9. Learn virtually and in-person with synchronous live/in real time sessions.
  10. Advance professionally while interacting with KPS colleagues – allowing for the development of possible stronger networks, friendships, and accountability structures for peer support.
  11. Embody and practice alternative dispute and conflict resolution as a way of life.

REQUIRED PROGRAM TEXTBOOK: (Available on Amazon & Available through the author)

Dr. Francis Munangi Mpindu, Community Policing: The Path to Healthier Relationships a Police Chaplain’s Perspective. Tellwell Talent 2020. ISBN 978-1-9992787-0-0 & 978-0-2288-3362-8


  1. ADC101 – Program Introduction
  2. ADC102 – Humble Admissions
  3. ADC103 – Defining Dispute / Conflict
  4. ADC104 – The Power of Culture in Conflict Resolution
  5. ADC105 – Some Causes of Conflict
  6. ADC106 – Types of Conflicts
  7. ADC107 – Conflict Resolution Processes
  8. ADC108 – Conflict Resolution Skills
  9. ADC109 – Outcomes of Effective ADCR (alternative dispute & conflict resolution)
  10. ADC110 – Creating a Conflict Resolution Culture (CRC)
  11. ADC111 – The Role and Value of a Chaplain
  12. ADC101 – Q & A: Conclusion


Bi-Weekly Reflections (40%): Each participant is required to read the textbook, especially Chapters 3-10, and submit a half to one-page three-part report: a summary of the chapter; 3 new concepts learned; and 3 possible applications of those concepts in life within a policing context. Each report is worth 5 points.

Sessions Participation {15%): This portion of the grade will be based on attendance, class participation, and the general effort put forth by the participant. Attendance will be taken at the beginning and end of each session, and participants will lose marks for each unexcused absence. Participants who must miss a session for an unavoidable reason must communicate the reason to the instructor through Shiloh College registrar prior to the session, if possible.

Observational Skills (20%): There will be two (2) one-page submissions on two different real-life disputes or conflicts. Each submission consists of a summary of the dispute or conflict, an analysis of the resolution process (achieved or attempted), and possible suggestion(s) or recommendation(s) on how the situation could have been resolved.

Quiz – Listening Skills (10%): A one (1) hour short quiz will be taken a week before the last day of the Program. In preparation for this quiz, participants are strongly encouraged to review their notes. This quiz assesses the participant’s ability to explain key concepts, a few definitions, and ability to reflect on possible solutions as a transformational leader. The quiz is designed to encourage participants to recognize previously shared information, reflect, and think strategically as a leader. You DO NOT need to memorize anything to obtain the full mark for this portion of the Program.

Role Play {15%): At the end of the Program, each participant will be given an opportunity to role play in an impromptu conflict or dispute situation (scenario) and display his/her newly acquired alternative dispute and conflict resolution skills. Your final mark for this portion of the Program will be determined by the instructor based on your peer review.


Students will require 30 credits to graduate with a certificate in Alternative Dispute & Conflict Resolution from Shiloh College Canada.


Fours week extensive program

To apply for this course, complete the attached application form and return to registrar@shilohcollege.com.

Alternative Dispute & Conflict Resolution Application form