Dr. Francis Munangi Mpindu – Ph.D

Conflict and dispute resolution are daily occurrences in our lives. In schools, workplaces, and places of worship. You become a peacemaker when you have the resources to assist in settling conflicts and disagreements.

Dr. Francis Munangi Mpindu, who is the author of the best-selling book “Community Policing: the Path to Healthier Relationships… a Police Chaplain’s Perspective,” is the program’s instructor. In this book, he asks both the community and the police to embark on a journey of self-discovery and to establish a new culture of more positive interpersonal relationships. The dean of this faculty is Dr. Francis Munangi Mpindu.

Police and community relations consultant Dr. Francis (Munangi) Mpindu is deeply committed to fostering better relationships between the police and the communities they serve. He has been a chaplain with the York Regional Police (YRP) for 19 years.

He was the first Afro-Canadian chaplain with the York Regional Police (YRP). A remarkable resource, his book “Community Policing: The Path to Healthier Relationships – a Police Chaplain’s Perspective” (2020) is used in a variety of settings, including colleges, universities, and police agencies.

Communication Arts, Multiculturalism, Mental & Emotional Wellness, Grief Edu-Therapy, Narrative Trauma, Systematic Theology, Counselling, Life Coaching, Alternative Dispute & Conflict Resolution, Indigenous Studies, and Decolonization Processes were among the academic disciplines he studied.

He holds degrees in philosophy and ethics from the University of Pretoria (South Africa), Daystar University (Nairobi), Prairie College (Three Hills), Trinity Western University (Langley), University of Ottawa & St. Paul University (Ottawa), York University (Toronto), and Trinity Western University (Langley).

Dr. Mpindu has over 25 years of experience working in senior leadership roles in various organisations, ministries (providing senior pastoral oversight), and institutions. He has lectured at Tyndale University, University of Guelph-Humber, and Shiloh College. He is also a seasoned speaker, certified life coach, and author. He has given guest lectures in a number of other countries, including the USA, Jamaica, Uganda, South Africa, and Zimbabwe.

Dr. Mpindu participates in community projects, sits on a number of boards for organisations, and has a growing friendship with the Moose Cree First Nation in Ontario, Canada, among other First Nations communities on Turtle Island (North America). He has great passions for broadcasting, music, and athletics. His love of inclusion and cultural variety is regularly expressed through language learning and trying new delicacies. According to him, “eating is natural, and what you eat is cultural.”

Four weeks of dedicated study are required for this certificate programme.



Applicants to Alternative Dispute & Conflict Resolution Certification should have a High School Certificate (Diploma) or be in a leadership position, or in any discipline forces or Chaplains, Counselors or Church Ministers.


Apply by downloading the application form below, complete the application form. arrange copies of your certificates and curriculum Vitae (Resume) and submit them to registrar@shilohcollege.com.  


Police officers and police chaplains frequently work in situations that call for effective conflict resolution techniques. This programme focuses on alternative dispute and conflict resolution, or applying or using options (alternatives) to the traditional adversarial dispute and conflict resolution processes.

Therefore, a strong, non-negotiable professional skill set is required for effective community policing. These skills include the capacity to comprehend and diagnose the underlying cause of a disagreement or conflict, develop creative solutions, reach consensus, mediate, bargain, and assist people in moving forward constructively. The instructors are specially qualified practitioners who ingeniously combine their life experiences in different parts of the global village with the values and wisdom of Afrikan.


The participant is equipped by this programme to:

  1. Mediate conflicts and/or disputes in a variety of circumstances while adhering to the rules and guidelines of the mediation process.
  2. Develop great rapport-building abilities to gain credibility (the right to be heard) through being attentive, asking insightful questions, and fostering secure surroundings.
  3. To traverse systemic bias, colonial obstacles, power differentials, and equity inequality, use intersectional and trauma-informed lenses. This will allow you to provide access to justice for all and equity-deserving people/groups, faiths, practises, and belief systems.
  4. Display and uphold objectivity, fairness, and lack of prejudice when engaging in alternative dispute and conflict resolution procedures.
  5. Use the proper procedures and instruments, such as shuttle mediation, to mediate difficult issues.
  6. Learn from instructors who are transformational leaders at the national and international levels in alternative dispute and conflict resolution. They offer a wealth of expertise and first-hand knowledge to the classroom along with a brutal honesty about the difficulties they have faced and the successful mediations they have led.
  7. In a secure and encouraging setting under the guidance of knowledgeable instructors and life coaches, practise your mediation abilities via experiential assignments and roleplaying sessions.
  8. Experience a modernised programme of study that takes into account the most recent developments in alternative dispute and conflict resolution in the context of our pan-Afrikan continent.
  9. Learn virtually and in-person with synchronous live/in real time sessions.
  10. Developing better networks, friendships, and accountability systems for peer support is achievable while interacting with KPS coworkers.
  11. Embody and practice alternative dispute and conflict resolution as a way of life.

REQUIRED PROGRAM TEXTBOOK: (Available on Amazon & Available through the author)

Dr. Francis Munangi Mpindu, Community Policing: The Path to Healthier Relationships a Police Chaplain’s Perspective. Tellwell Talent 2020. ISBN 978-1-9992787-0-0 & 978-0-2288-3362-8


  1. ADC101 – Program Introduction
  2. ADC102 – Humble Admissions
  3. ADC103 – Defining Dispute / Conflict
  4. ADC104 – The Power of Culture in Conflict Resolution
  5. ADC105 – Some Causes of Conflict
  6. ADC106 – Types of Conflicts
  7. ADC107 – Conflict Resolution Processes
  8. ADC108 – Conflict Resolution Skills
  9. ADC109 – Outcomes of Effective ADCR (alternative dispute & conflict resolution)
  10. ADC110 – Creating a Conflict Resolution Culture (CRC)
  11. ADC111 – The Role and Value of a Chaplain
  12. ADC101 – Q & A: Conclusion


Bi-Weekly Reflections (40%): Each participant is required to read the textbook, particularly Chapters 3–10, and produce a half- to one-page report that is divided into three parts: a synopsis of the chapter, three new concepts discovered, and three potential applications of those concepts in real life within a policing framework. Each report carries a 5 point value.

Sessions Participation (15%): This component of the mark will be determined by the student’s attendance, participation in class, and overall effort. Participants will be penalised with marks for each unexcused absence, and attendance will be taken at the beginning and end of each session. If feasible, participants who must miss a session due to an unforeseen circumstance should notify the teacher in advance through the registrar at Shiloh College.

Observational Skills (20%): Two (2) one-page essays on two distinct disagreements or conflicts from real life will be submitted. Each contribution includes a brief explanation of the disagreement or conflict, analysis of the settlement process (achieved or attempted), and any suggestions or recommendations for how the issue may have been addressed.

Quiz – Listening Skills (10%): A week before to the program’s final day, a quick quiz lasting one (1) hour will be administered. Participants are highly advised to check their notes before the quiz. This test evaluates the participant’s capacity to define a few key terms, explain some essential concepts, and consider potential solutions in the role of a transformational leader. The goal of the quiz is to inspire participants to reflect, recognise previously imparted knowledge, and think strategically as leaders. For this part of the programme, you DO NOT need to memorise anything in order to receive the full mark.

Role Play {15%): Each participant will have the chance to role-play in an unexpected conflict or dispute situation (scenario) at the conclusion of the programme in order to demonstrate the abilities they have learned for alternative dispute and conflict resolution. Based on your peer evaluation, the teacher will calculate your final grade for this part of the programme.


To receive a certificate in Alternative Dispute & Conflict Resolution from Shiloh College Canada, students must complete 30 credits.


Fours week extensive program

To apply for this course, complete the attached application form and return to registrar@shilohcollege.com.

Alternative Dispute & Conflict Resolution Application form