Alternative Dispute & Conflict Resolution
Empowering Effective Communication and Resolution
Apply Now!Meet Your Instructor
Dr. Francis Munangi Mpindu – Ph.D.
This Faculty of Dispute and Conflict Resolution & Chaplaincy is headed by Dr. Francis (Munangi) Mpindu. Dr. Mpindu was born and grew up in Harare, Zimbabwe, before immigrating to Canada a little over 33 years ago. He is a down-to-earth transformational leader who enjoys serving and equipping others with life skills to enjoy a purpose-driven life.
Dr. Francis is a Police & Community Relations Consultant – very passionate about facilitating healthier relationships between the police and the communities they serve. He is in his 19th year as a Chaplain with York Regional Police (YRP).
He was the first African Canadian to serve as York Regional Police (YRP) Chaplain. His book, “Community Policing: The Path to Healthier Relationships – a Police Chaplain’s Perspective” (2020) is a great resource being used in various contexts including colleges, universities, and police services.
His academic journey included Communication Arts, Multiculturalism, Mental & Emotional Wellness, Grief Edu-Therapy, Narrative Trauma, Systematic Theology, Counselling, Life Coaching, Alternative Dispute & Conflict Resolution, Indigenous Studies, and Decolonization Processes.
He is a graduate of Daystar University (Nairobi), Prairie College (Three Hills), Trinity Western University (Langley), University of Ottawa & St. Paul University (Ottawa), York University (Toronto), and University of Pretoria (South Africa) – where he earned his PhD in Philosophy & Ethics.
Dr. Mpindu is a seasoned speaker, certified life coach, and author drawing from his over 25 years of experience working in senior leadership positions in various organizations, ministries (giving senior pastoral oversight) and institutions including lecturing at Tyndale University, University of Guelph-Humber, and Shiloh College. He has also been a guest lecturer in The Philippines, USA, Jamaica, Uganda, South Africa, and Zimbabwe.
Among his other involvements in the global village, Dr. Mpindu serves on various boards of organizations, participates in community initiatives, and has growing friendships with First Nations communities on Turtle Island (North America), especially with Moose Cree First Nation (Ontario, Canada). He is passionate about, sports, music, and broadcasting. Learning languages and eating different foods are regular expressions of his appreciation for inclusivity and cultural diversity. He believes that “eating is natural, what you eat is cultural.”
He is married to Cynthia, and they have 7 children – five daughters and two sons, and a grandson.
Alternative Dispute & Conflict Resolution
VALUE PROPOSITION
Police officers and police chaplains frequently work in situations that call for effective conflict resolution techniques. This programme focuses on alternative dispute and conflict resolution, or applying or using options (alternatives) to the traditional adversarial dispute and conflict resolution processes. Therefore, a strong, non-negotiable professional skill set is required for effective community policing. These skills include the capacity to comprehend and diagnose the underlying cause of a disagreement or conflict, develop creative solutions, reach consensus, mediate, bargain, and assist people in moving forward constructively. The instructors are specially qualified practitioners who ingeniously combine their life experiences in different parts of the global village with the values and wisdom of Afrikan.
Key Highlights
Practical Mediation Skills
Master techniques for resolving disputes and fostering constructive dialogue.
Ethical & Intersectional Approach
Learn to navigate conflicts with fairness, cultural sensitivity, and trauma-informed awareness.
Real-World Application
Gain hands-on experience through role-playing and expert-led discussions.
At a Glance
PROGRAM DURATION
4 Weeks Intensive
CREDENTIAL EARNED
Certificate (30 Credit Hrs)
PROGRAM COST
US $2,310
PROGRAM OBJECTIVES
The participant is equipped by this programme to:
- Mediate conflicts and/or disputes in a variety of circumstances while adhering to the rules and guidelines of the mediation process.
- Develop great rapport-building abilities to gain credibility (the right to be heard) through being attentive, asking insightful questions, and fostering secure surroundings.
- To traverse systemic bias, colonial obstacles, power differentials, and equity inequality, use intersectional and trauma-informed lenses. This will allow you to provide access to justice for all and equity-deserving people/groups, faiths, practises, and belief systems.
- Display and uphold objectivity, fairness, and lack of prejudice when engaging in alternative dispute and conflict resolution procedures.
- Use the proper procedures and instruments, such as shuttle mediation, to mediate difficult issues.
- Learn from instructors who are transformational leaders at the national and international levels in alternative dispute and conflict resolution. They offer a wealth of expertise and first-hand knowledge to the classroom along with a brutal honesty about the difficulties they have faced and the successful mediations they have led.
- In a secure and encouraging setting under the guidance of knowledgeable instructors and life coaches, practise your mediation abilities via experiential assignments and roleplaying sessions.
- Experience a modernised programme of study that takes into account the most recent developments in alternative dispute and conflict resolution in the context of our pan-Afrikan continent.
- Learn virtually and in-person with synchronous live/in real time sessions.
- Developing better networks, friendships, and accountability systems for peer support is achievable while interacting with KPS coworkers.
- Embody and practice alternative dispute and conflict resolution as a way of life.
ADMISSION REQUIREMENTS
Applicants to Alternative Dispute & Conflict Resolution Certification should have a High School Certificate (Diploma) or be in a leadership position, or in any discipline forces or Chaplains, Counselors or Church Ministers.
PROCEDURE FOR ADMISSION
Apply by downloading the application form below, complete the application form. arrange copies of your certificates and curriculum Vitae (Resume) and submit them to registrar@shilohcollege.com.
REQUIRED PROGRAM TEXTBOOK:
(Available on Amazon & Available through the author)
Dr. Francis Munangi Mpindu, Community Policing: The Path to Healthier Relationships – a Police Chaplain’s Perspective. Tellwell Talent 2020. ISBN 978-1-9992787-0-0 & 978-0-2288-3362-8
PROGRAM OUTLINE
An overview of the Alternative Dispute & Conflict Resolution program, its goals, and key concepts.
Exploring the importance of humility and self-awareness in conflict resolution, acknowledging personal biases and limitations.
Understanding the nature, dynamics, and various forms of disputes and conflicts.
Examining the significant role of cultural context in shaping and resolving conflicts.
Identifying common root causes and contributing factors to various types of conflicts.
Categorizing and analyzing different forms of conflict, from interpersonal to systemic.
Exploring various methods and frameworks for approaching and resolving conflicts effectively.
Developing practical skills such as active listening, negotiation, and mediation techniques.
Understanding the positive impacts and benefits of successful alternative dispute and conflict resolution.
Strategies for fostering environments where conflict is addressed constructively and proactively.
Exploring the unique contribution of chaplains in facilitating peace and resolution within various contexts.
A concluding session for questions and answers, summarizing key learnings from the program.
PROGRAM VALUATION
Each participant is required to read the textbook, particularly Chapters 3–10, and produce a half- to one-page report that is divided into three parts: a synopsis of the chapter, three new concepts discovered, and three potential applications of those concepts in real life within a policing framework. Each report carries a 5 point value.
This component of the mark will be determined by the student’s attendance, participation in class, and overall effort. Participants will be penalised with marks for each unexcused absence, and attendance will be taken at the beginning and end of each session. If feasible, participants who must miss a session due to an unforeseen circumstance should notify the teacher in advance through the registrar at Shiloh College.
Two (2) one-page essays on two distinct disagreements or conflicts from real life will be submitted. Each contribution includes a brief explanation of the disagreement or conflict, analysis of the settlement process (achieved or attempted), and any suggestions or recommendations for how the issue may have been addressed.
A week before to the program’s final day, a quick quiz lasting one (1) hour will be administered. Participants are highly advised to check their notes before the quiz. This test evaluates the participant’s capacity to define a few key terms, explain some essential concepts, and consider potential solutions in the role of a transformational leader. The goal of the quiz is to inspire participants to reflect, recognise previously imparted knowledge, and think strategically as leaders. For this part of the programme, you DO NOT need to memorise anything in order to receive the full mark.
Each participant will have the chance to role-play in an unexpected conflict or dispute situation (scenario) at the conclusion of the programme in order to demonstrate the abilities they have learned for alternative dispute and conflict resolution. Based on your peer evaluation, the teacher will calculate your final grade for this part of the programme.
Download your application form and apply today!
Download and fill the application form from the link below and return to registrar@shilohcollege.com.
Register Today!